Privacy Policy

Velorune (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products in India.

By using our website, you agree to the terms of this Privacy Policy.

1. Legal Compliance

This Privacy Policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection regulations.

2. Information We Collect

We may collect personal information such as your full name, phone number, email address, billing and shipping address, GST details (if applicable), and payment details processed securely via payment gateways.

We may also collect technical information including IP address, browser type, device information, website usage data, cookies, and tracking data.

Transaction-related information such as order details, payment history, and shipping details may also be collected to fulfill purchases.

3. Sensitive Personal Data

Velorune does not intentionally collect sensitive personal data such as passwords, biometric information, or financial details stored directly on our servers. All payment information is processed through secure third-party payment providers compliant with RBI guidelines.

4. How We Use Your Information

Your information is used to process orders and payments, deliver products, provide customer support, improve our website and services, send order updates, comply with legal obligations, and prevent fraud or unauthorized transactions.

We do not sell your personal information to third parties.

5. Sharing of Information

We may share your information with shipping and logistics partners, payment gateway providers, IT and website service providers, and government authorities when required by law. All third parties are required to maintain confidentiality and appropriate data protection standards.

6. Data Security

Velorune implements reasonable security practices as required under Indian law, including SSL encryption, restricted access to data, secure hosting servers, and periodic monitoring of data systems.

However, no method of internet transmission is completely secure. Users share information at their own risk.

7. Cookies Policy

Our website may use cookies to enhance user experience, track website traffic, and remember user preferences. You may disable cookies through your browser settings, though some website features may not function properly.

8. Data Retention

We retain personal information only for as long as necessary to complete transactions, comply with tax and legal obligations, and resolve disputes. After this period, data is securely deleted or anonymized.

9. Your Rights (Under Indian Law)

You have the right to review your personal information, request correction of inaccurate data, withdraw consent (subject to legal limitations), and request deletion where applicable. Requests can be made using the contact details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. Velorune is not responsible for the privacy practices or content of such external websites.

11. Children’s Privacy

Velorune does not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Policy

Velorune reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

13. Grievance Officer (As Per Indian IT Rules)

In accordance with the Information Technology Act, 2000 and applicable rules, the contact details of the Grievance Officer are provided below:

Name:  Velorune
Email: velorune1@gmail.com
Phone: +91 70141 31695

We will respond to grievances within 30 days from the date of receipt.